Caja Madrid Group Creates

Caja Madrid Group

Creates Richer Customer Experience and Increases Response Rate

Founded in 1702, Caja de Ahorros y Monte de Piedad de Madrid, otherwise known as Caja Madrid, is the fourth largest financial entity in Spain. With more than 7 million clients and a workforce of 14,000 employees, the company’s services include private banking, commercial banking, and business banking.

Summary
Industry: Private Banking / Wealth Management
Applications: Financial Statements
Return on Investment (ROI):
  • Produced integrated statements with attractive design to clearly communicate all account activity and value
  • Enabled customer retention through easy-to-understand statements
  • Reduced mailing costs with multichannel delivery
  • Improved capacity to serve increased client base