Case Study – Business Services
Ceridian Canada Ltd.
International Leader in Information Processing Increases Customer Satisfaction by 20%
Ceridian Canada Ltd. is part of Ceridian Employer Services, a Ceridian Company. Recognized as an international leader in the information processing field, Ceridian serves more than 100,000 customers in the United States, Canada, and the United Kingdom. Their customers include 40 percent of the Fortune 1000 and 30 percent of the Fortune 100 companies. Ceridian Canada is Canada's leading employer services company, providing payroll and HRMS solutions to businesses of all sizes, in virtually every industry.
Ceridian Canada Ltd. needed to produce a variety of financial related documents, such as payroll reports, tax forms, checks, and electronic fund transfer statements. Not only did their documents need to be printed for their customers, but they also required electronic document viewing capability for internal purposes. The Ceridian Canada Ltd. documents were created using a financial payroll system that was very limited in document composition quality and contained very few document automation capabilities. They realized their payroll system was not truly designed to produce high quality customer documents.
Ceridian's financial payroll system simply was not intended to achieve the dynamic content publishing benefits and functionality that they required. They realized they needed a single solution that was specifically designed to meet the requirements of both document printing and viewing.
After evaluating all their options, Ceridian selected Document Sciences as their vendor. The Document Sciences solution represented an integrated suite of software products allowing Ceridian to better communicate with their customers through high quality personalized documents. It also provided them the ability to generate standardized viewable documents for internal purposes. The Ceridian solution consisted of Document Sciences' dynamic content publishing engine, document design tools and various output options, including AFP, Postscript, and PDF.
The Document Sciences solution allowed for print files and corresponding electronic Adobe PDF files to be created at the same time. The Adobe PDF files allowed Ceridian to view the same documents as the paper versions that their customers received. The members of Ceridian's Laser Print Team clearly understand the power and advantages of the Document Sciences' solution. One member of the team states, "...the biggest benefit is that we no longer have to program a separate print stream to view the PDF documents electronically...there is a LARGE value associated with being able to view the same PDF document as the customer's paper version..."
In addition, Ceridian also discovered that producing PDF output was an excellent way to create viewable proof documents before being sent to printers. Any needed corrections or modifications could be identified via the viewable PDF file and consequently changed prior to committing a large print run to paper.