Case Study – Business Services
Towers Perrin
International Consulting Firm Automates Document Creation to Reduce Costs & Production Time
Towers Perrin is one of the largest international management and employee benefits consulting firms in the world. They have 8,000 clients, many from the world's 500 largest companies, including Union Carbide, for whom they designed one of the first pension plans in the United States in 1917. Towers Perrin has provided an array of integrated human resource services, communications services, and general management services to a wide range of organizations for over 50 years. They attribute their success to their ability to keep costs down without compromising their delivery of superior products and services.
Since the 1980s Towers Perrin has generated personalized employee benefits statements for its corporate clients with software from Document Sciences Corporation. Towers Perrin and Document Sciences worked together to deliver customized communications services and documents to a global clientele.
Towers Perrin needed the ability to create easy-to-read graphs and charts for their benefits statements. They needed to automatically produce graphics in-house, along with text and other elements required for the documents. In addition, they needed a software upgrade to their Document Sciences system that could work with reusable components in a low-cost manner, thereby keeping quality up and customer prices down.
Towers Perrin and Document Sciences worked as a team to upgrade and customize their integrated document production system and add graphic capabilities. They added Document Sciences' powerful and flexible dynamic content publishing solution that allows Towers Perrin to compose personalized benefits statements and automatically generate professional graphs and charts that add value for the customer.
Document Sciences' dynamic content publishing solution allows all data, text, or graphical objects to be normalized according to Towers Perrin's preset business rules and styles. Financial charts and graphs that clearly illustrate key points can now be standardized and placed on various documents. Towers Perrin employees can quickly view documents online, customize them, and output them across multiple platforms and devices. Towers Perrin can use their Document Sciences system to stay competitive in the era of electronic business because it allows them to output to CD-ROM, the Web, and print.