Correspondence
In today's highly competitive marketplace, customers demand better service, more attention and immediate response. Real-time interactive correspondence is the key to meeting and exceeding these expectations. xPression 3 provides just what your business needs.
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xPression for Correspondence
Solution Overview
View the xPression for Correspondence Webcast
xPression for Correspondence
Solution Overview
View the xPression for Correspondence Webcast
Customer Services Representatives can generate customized letters and marketing collaterals from a request for information or problem report, then automatically route it for review. xPression 3's thin client Web interface enables your staff to respond to customer requests for information in real-time, with the agility to support a broader range of applications.
It's all about maintaining an agile workforce, and providing a personalized experience for your customers.
Key benefits include:
- Deliver multichannel correspondence based on each customer’s preference—print, e-mail, web, fax, and/or SMS/MMS correspondence for mobile devices.
- Leveraging Microsoft Word enables designers to quickly create templates and business users to easily generate correspondence.
- Provide Web-based generation, previewing, and editing of correspondence in realtime, supporting controlled and ad hoc editing, and approval workflow.
- Shorten approval processes and improve accuracy by automatically routing documents to legal, compliance, and other channels for review and approval.