The recent economic downturn has forced both business-to-business (B2B) and business-to-consumer (B2C) organizations to maximize every customer interaction and reduce the costs associated with delivering customer communications. Enterprises today require flexible output solutions that empower business users, support multichannel distribution, personalize content, and produce rapid return on investment (ROI).

Document output for customer communications management (DOCCM) is software used to compose, format, personalize, and distribute content to support physical and electronic customer communications and improve the customer experience. Organizations seeking to improve the customer experience are increasingly realizing the potential that DOCCM has to satisfy their customer experience concerns.

Free research report

In the report, The Forrester Wave: Document Output for Customer Communications Management, Q2 2009, Forrester Principal Analyst Craig Le Clair and Forrester Analyst Sheri McLeish evaluate solutions from major enterprise DOCCM providers. Request your complimentary copy of the report today!
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